Returns | Privacy | PayPal
We strive for 100% customer satisfaction and have an excellent service record, however, on rare occasions things do not work out and that's when we're our best. We realize a company is only as good as it's response to adversity and we stand behind our service and parts 100%.
Please contact us if we made a mistake, our first attempt will be to replace the part, and if unsuccessful, then issue a full refund including shipping. Returns must be received 45-days from purchase and include a copy of the receipt. In the event unnecessary or unrelated parts are included in the return, the shipping cost will not be included.
If a part is returned without a problem, there is a 10% restocking fee and original cost of free shipping, if applicable, will be subtracted from the refund. Please note all computerized parts including OEM MPEMs and ECUs are bench tested, verified, key programmed and contain an internal ID for identification. We do not accept MPEM returns without identification, meaning it is not our MPEM.
When shipping returned parts, please package carefully and purchase insurance and tracking because we are not responsible for lost or damaged parts. Packaging inside the box will prevent part damage while being shipped.
We only collect information required for processing orders including order history. Westside Powersports does not share, distribute, sell or use any information collected from customers for any other purpose than order processing. We take privacy very seriously and have partnered with industry leaders WIX and PayPal for secure payment ability.
Customers are responsible for the correct shipping address which is verifiable on the PayPal account. All orders must include a product description and your address as PayPal does not include a shipping address. You must have the correct address via Paypal.
Westside Powersports is not responsible for parts when the wrong address is submitted in the order. The wrong address could result in additional shipping costs and having to purchase the part again if not returned, we strongly suggest making 100% sure the address on Paypal is correct. We also reserve the right to refuse shipping to a non verified address. We're sorry but must follow the rules.